Frequently Asked Questions

 
 
Is this course for all grandparents or just first-timers? +

While the curriculum is designed with first-time grandparents in mind, it is a wonderful refresher for any grandparent who hasn't cared for a newborn in several years. We focus on the most up-to-date safety standards and care techniques that may have changed since you last had a little one in the family.

 
How long do I have access to the materials? +

You have continued access to the course for as long as it remains active on our platform. This is a one-time payment—not a subscription—so you can return to the content whenever a new grandchild arrives.

 
What is the difference between the Standard and Premier tiers? +

The Standard Tier ($197) includes the complete core curriculum on newborn care. The Premier Tier ($275) includes everything in the Standard tier, plus a 30 minute Zoom session with Bonni Berger PCD(DONA), CLC.

 
Is this medical advice? +

No. This course provides educational information and evidence-based best practices for newborn care. It is not a substitute for medical advice from a pediatrician. We always recommend consulting with your family's healthcare provider for specific medical concerns.

 
Can I share my login with my spouse? +

Yes! We encourage couples to watch and learn together. However, your enrollment is a single-user license intended for one household. We ask that you do not share your login credentials with others outside of your immediate home.

 
What is your refund policy? +

Because you receive instant access to all digital materials and downloadable guides immediately upon purchase, all sales are final. We do not offer refunds. If you have any technical trouble accessing the portal, we are here to help you get signed in! But if you are unsatisfied in any way, please let us know and we will do our best to make things right.